Privacy policy

Melrose Park Apartments. Last updated 28 October 2026.

This policy explains how Melrose Park Apartments ("we", "us") collects, uses and discloses personal information about people who enquire about apartments at Melrose Central, Melrose Park NSW. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Details you give us on our Facebook or Instagram lead form: your name, email address, phone number and any answers you provide.
• Details you give us when you book a private appointment, including through our Calendly booking page.
• Information about how you use this page, such as pages viewed and the ad you came from, collected through cookies and similar technologies (including the Meta Pixel) where these are in use.
• Records of our communications with you.

Why we collect it

• To contact you with pricing, floor plans and availability, and to arrange your private appointment.
• To answer your questions and follow up on your enquiry.
• To measure and improve our advertising and this page.
• To meet legal obligations.

Who we share it with

We may share your information with the developer of Melrose Central (Deicorp) and its related entities, our sales and marketing team and their service providers (for example customer management, scheduling, email, SMS and analytics providers), and Meta Platforms for advertising and measurement. Some of these providers store data outside Australia, including in the United States. We do not sell your personal information.

Marketing messages

We may contact you by phone, email or SMS about Melrose Central. You can opt out at any time by using the unsubscribe link in a message or by telling us.

Cookies and advertising

This page may use cookies and the Meta Pixel to understand how people arrive and to show relevant ads. You can control cookies in your browser settings and ad preferences in your Facebook and Instagram settings.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law, then delete or de-identify it.

Access, correction and complaints

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also make a complaint about how we have handled it. Contact us by booking a call through our appointment page and mention your request, or reply to any message we send you. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version will always be on this page.